Terms of Use

Website Terms & Conditions

Welcome to the Pan Pacific website (“Website”). Please read these terms and conditions carefully before using this Website

This Website is offered to you by Pan Pacific Hotels and Resorts Pte Ltd (“PPHR”) on the condition that you accept without modification or qualification the following terms, conditions, and notices (“Terms”). Your use of this Website constitutes your agreement to the Terms. This Website is intended only for access from the Republic of Singapore or other countries where access to this Website and/or the contents of this Website are not prohibited by the law of such country.

 

Your use of particular services or areas of the Website may also be subject to additional terms outlined elsewhere on the Website (“Additional Terms”). You agree to be bound by these Additional Terms, and in the event that any of the Terms conflicts with the Additional Terms, the Additional Terms shall prevail to the extent of such conflict.

 

PPHR reserves the right to, at its sole discretion, change the Terms from time to time. You are responsible for the regularly reviewing these Terms to ensure your continuing compliance with these Terms.

Permitted Use

You must be of legal age under the jurisdiction of your country of residence to enter into any transaction through this Website. PPHR grants you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PPHR. This licence does not include any resale or commercial use of this Website or its contents.

The following activities are also specifically prohibited:

  • any collection and use of any product information, listings, descriptions, prices or any other materials made available on the Website; 
  • any derivative use of this Website or its contents; 
  • any downloading or copying of account information; and 
  • any use of data mining, robots, or similar data gathering and extraction tools. 

No part of this Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose, without the express written consent of PPHR.

You may not frame or use framing techniques to enclose any trade mark (including without limitation “PAN PACIFIC” and derivatives), logo, or other proprietary information (including without limitation images, text, page layout, or form) of PPHR and its affiliates, without its/ their express written consent. You may not use any meta-tags or any other "hidden text" utilising PPHR's or any of its affiliates' name(s) or trademark(s) (including without limitation “PAN PACIFIC” and derivatives) without the express written consent of PPHR.

Any unauthorised use terminates the permission or license granted by PPHR with immediate effect.

User Conduct

You must not use the website in any way that causes, or is likely to cause, the Website or access to it to be disabled, overburdened, interrupted, damaged or impaired in any way.

You are responsible for all electronic communications and content sent from your computer or mobile device to PPHR, and you must use the Website for lawful purposes only.

Certain portions of the Website may allow you to forward material via email to addressees specified by you. By using such facility, you warrant and confirm that you have the consent of the recipient to send such emails.

You must not upload to, distribute, or publish through the Website, any content which is libellous, defamatory, obscene, threatening, harassing, pornographic, invasive of privacy or publicity rights, abusive, illegal, malicious, misleading, discriminatory, objectionable, or which may constitute or encourage a criminal offence, violate the rights of any party or give rise to liability or violate any law. If you post, upload or distribute any content through the Website, you shall also ensure the content is not infringing any intellectual property right, injurious to any third party, and such content does not consist of or contain software viruses, bugs, Trojan horses, worms, bots, malware, malicious codes, political campaigning, commercial solicitation, incitement of violence, hate-speech, chain letters, mass mailings or any form of "spam". You must not upload, distribute or publish commercial content on the Website nor use the Website to solicit others to join or become members of any other commercial online service or other organization. 

Harassment, bullying, intimidation or “trolling” in any manner or form on the Website, including without limitation via e-mail, commentary, posting and/or chat is strictly forbidden. Impersonation of others, including without limitation any PPHR employee, host, representative, or any other member or visitor on the Website is prohibited. 

PPHR reserves the right but shall not be obliged to edit, remove, retract or re-call any content which is uploaded, distributed or published through the Website and which is not in compliance with the Terms. 

Password restricted areas of the Website

Access to and use of password protected and/or secure areas of the Website are restricted to authorised and registered users only. You may not obtain or attempt to obtain unauthorized access to such parts of the Website or to any other protected information, through any means not intentionally made available by us for your specific use.  When registering with PPHR to use any password protected and/or secured areas of the Website, you shall not provide any false information nor shall you perform such registration for other persons without their permissions. You shall be responsible for keeping all your information accurate and up-to-date. You shall not have more than one registration or transfer your account to another person, without our written permission. You hereby agree that PPHR reserves the right to disallow any registration, remove or reclaim, without notice, any username which PPHR at its sole discretion deems inappropriate, offensive, misleading or to be a possible infringement of intellectual property rights. 

Where you have been issued with a password, personal or log-on identification number, and other code and access procedures (which shall each be referred hereinafter as the “Security Code”) by PPHR for use in connection with the Website, you agree and acknowledge that any use of or access to the Website and any information or data referable to your Security Code shall be deemed to be (i) use or access of the Website by you; and/or (ii) information or data transmitted or validly issued by you, and you agree to be bound and be held solely responsible by any access or use (whether such access or use are authorised by you or not) referable to your Security Code, and you agree that PPHR shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you.  You are responsible for keeping your Security Code secure, confidential and private. You shall not solicit any Security Code belonging to other persons. In the event that you are aware that your Security Code has been compromised, you should inform us and change your Security Code immediately. 

Links

The Website may contain links to other web sites or content on the Internet, which are owned or operated by third parties. Links to such web sites or content are provided for your convenience. 

Such linked web sites or content are not under the control of PPHR, and PPHR is not responsible for such linked content or the information, policies, products, services or other material uploaded, distributed, published and/or obtained on such linked web sites, and will not be liable for any damages arising from the link to, access to or use of such linked web sites or linked content. 

The inclusion of these links does not imply an endorsement or approval of (i) the linked content or linked web sites (including the content therein and any linked addresses), (ii) the reliability or accuracy of such linked content or linked sites, (iii) the persons (including organisations) responsible for such linked content or linked sites, and (iv) the businesses or activities of persons (including organisations) responsible for such linked content or linked sites. You agree that your access to or use of such linked web sites or linked content is entirely at your own risk. 

PPHR reserves the right to disable any links or frames in this Website at any time, and disclaims any responsibility for the content available on any other website reachable by links to or from this Website.

The insertion of a hyperlink to the Website, on any other website or webpage or “mirror” of the content on any other server is prohibited without express and prior written consent of PPHR.  

Intellectual Property

The entire content included in this Website, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted and is the property of PPHR or its licensors.

All trademarks, service marks, and trade names used on this Website (including without limitation “PAN PACIFIC” and derivatives) are trademarks, service marks or trade names of and are proprietary to PPHR, or their respective owners that have granted PPHR the right and license to use such marks.

All of such intellectual property rights are retained by PPHR and/or its licensors.

User Participation

Users of this Website may be permitted to post reviews, comments and other content, send communications, and submit suggestions, ideas, comments, questions, or other information, but PPHR reserves the right (but not the obligation) to remove or edit any such content.

If you do post content or submit material, you represent and warrant that:

  1. you own or otherwise control all of the rights to the content or material that you post; 
  2. the content and material are accurate;
  3. use of the content and material that you have supplied does not breach any applicable laws and will not cause injury to any person or entity (including that the content or material is not defamatory).

 

You further grant PPHR and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content and material throughout the world in any media (whether now known or in the future invented); and the right to use the name that you submit in connection with such content.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree further to perform all further acts necessary to perfect any of the above rights granted by you to PPHR, including the execution of deeds and documents, at the request of PPHR.

PPHR does not and cannot review all communication and materials posted or created by users accessing the Website and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated contents on the Website, PPHR is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any such contents or activities on the Website.

Any material, information or other communication (“Communication”) you transmit, upload or post to this Website will be considered non-confidential and non-proprietary. PPHR will have no obligations with respect thereto. PPHR and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communication and all data, images, sounds, text, and other things embodied in such Communication for any and all commercial or non-commercial purposes.

Personal Data

Personal data protection is very important to PPHR and the personal data of our customers is treated in accordance with our Data Protection Policy. When we need to collect personal data from you, we generally ask you to voluntarily supply us with the required data. Please note that your acceptance of the Data Protection Policy is a condition of these Terms of Use. 

Notices and Procedures for Making Claims of Copyright Infringement

PPHR respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your work has been copied on the Website in a way that constitutes copyright infringement, please provide written notice to PPHR with full details as prescribed in PART IXA of the Copyright Act (Cap 63, Singapore Statutes) to be submitted to PPHR’s designated representative, as follows:

Write in:
The Company Secretary
101 Thomson Road
33-00 United Square
Singapore 307591

PPHR will only process notices in the English language that comply with the Singapore Copyright Act and these Terms. Any notices that do not comply with the above will be rejected.

Upon receipt of a compliant notice of infringement, PPHR may take further steps to look into the matter, depending on the nature of the alleged infringement described in the notice, and these steps may include without limitation the looking into matters described in the Singapore Copyright Act as applicable to network service providers.

IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING PPHR THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED ONLY. ALL OTHER INQUIRIES (SUCH AS PRODUCT OR SERVICE RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY) WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.

Typographical Errors or Pricing Errors

Please note that PPHR shall not be responsible for any information relating to PPHR, its product or services which is made available on websites or materials belonging to third parties. 

In the event a PPHR product or service is listed at an incorrect price due to typographical error, system error or error in pricing information received from our suppliers/agents, PPHR shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. PPHR shall have the right to refuse or cancel any such order whether or not the order has been confirmed and/or your credit card has been charged. If your credit card was charged for the purchase and your order is cancelled, PPHR shall issue a credit to your credit card account for the amount paid by you.

Should there be any inconsistency or conflict in pricing on our Website or a possible error in pricing (which may arise for any reason whatsoever and could be reasonably inferred), please contact us for clarification. 

Currency Conversion

This Website uses a currency converter which is provided by XE.com (Source: XE). Accordingly, please note that the use of this currency converter is subject to any terms and conditions which XE.com may impose or amend from time to time (including the End User Terms of Use) and you are required to comply with these terms and conditions. You are advised to check XE.com (Source: XE) (including XE Terms of Use) before any use of the currency converter on our Website to ensure compliance with any terms and conditions published there. 

The currency converter is a linked content, and PPHR and all its affiliates do not warrant, represent or guarantee the accuracy of any conversion made using the currency converter. PPHR shall not be held liable for any use of the currency converter, or any content generated or related to the currency converter or XE.com.  The inclusion of this currency converter on the Website does not imply an endorsement of the XE.com or its products. You agree that your access to or use of the currency converter is entirely at your own risk. 

The currency converter is included in our Website only for your convenience, reference and personal non-commercial use. Any conversion made using this currency converter is an estimate only, and does not serve as a confirmation of the final amount to be paid for any transaction entered into between us. Please note that room rates of any Hotel are quoted in the local currency of that Hotel and subject to such terms and conditions of booking, and any conversion made to any other currency should be used as a guideline only. The final bill payable is dependent inter alia on the exchange rate on the day of payment which is quoted by applicable banks or payment systems involved in the payment process, or any other exchange rates used by the relevant Hotel (at its sole discretion) on the day of payment. 

Disclaimer

THIS WEBSITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, PRODUCT LISTINGS, NEWS, ARTICLES AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW: (A) PPHR AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES OR OTHER MALICIOUS CODE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE; (B) ALL IMPLIED WARRANTIES ON THE PART OF PPHR OR ITS AFFILIATES ARE EXPRESSLY DISCLAIMED; (C) PPHR AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) PPHR DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, COMPLETENESS, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

PPHR makes no representation that materials in the Website are appropriate or available for use in locations other than Singapore, and access to them from territories where any part of the contents of this Website is illegal, is prohibited. Those who choose to access this Website from locations outside Singapore do so on their own initiative and are responsible for compliance with applicable local laws.

Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, IN NO EVENT SHALL PPHR AND/OR ITS AFFILIATES BE LIABLE FOR ANY ECONOMIC LOSS, LOSS OF PROFITS, GOODWILL, ANTICIPATED SAVINGS, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF PPHR AND/OR ITS AFFILIATES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF LAW, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS WEBSITE.

YOU ALSO AGREE THAT PPHR AND/OR ITS AFFILIATES SHALL ALSO NOT BE LIABLE FOR ANY CLAIM, DAMAGE OR LOSS OF ANY KIND OF ANY NATURE WHATSOEVER CAUSED AS A RESULT (DIRECT OR INDIRECT) OF OR OTHERWISE IN CONNECTION WITH THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY CLAIM, DAMAGE OR LOSS SUFFERED AS A RESULT OF OR IN CONNECTION WITH ANY RELIANCE ON ANY CONTENT CONTAINED IN OR AVAILABLE FROM THE WEBSITE.

Indemnification

You agree to indemnify, defend, and hold harmless PPHR, its affiliates and their respective officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, demands, proceedings and costs, including attorneys' fees, resulting from any violation of these terms and conditions, any breach of your representations or warranties, or any activity related to your conduct (including negligent or wrongful conduct), or any content or materials provided by you.

Termination

Notwithstanding anything in this Website and the Terms, you agree that PPHR may, at its sole discretion and at any time, (i) deny or restrict access to this Website to any particular person; (ii) block access from a particular Internet address to this Website; and/or (iii) remove or reclaim any registration by any particular person to access and/or use password protected and/or secure areas of the Website, without ascribing any reason and without giving any notice.

Applicable Laws

These Terms and your use of this Website shall be governed in all respects by the laws of the Republic of Singapore. The U.N. Convention on Contracts for the International Sale of Goods shall not apply. You irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore.